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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

0 - 2 years

1 - 5 Lacs

Bengaluru

Posted:5 days ago| Platform:

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Skills Required

service management service desk service desk management voice support troubleshooting international bpo inbound customer service customer care outbound process customer support technical support voice process international call center

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support

Good to have skills :NAMinimum
0-2 year(s) of experience is required

Educational Qualification :Bachelor Degree
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide timely and effective technical support to clients.- Troubleshoot and resolve technical issues with applications or systems.- Document and track client issues and resolutions.- Collaborate with internal teams to enhance system performance.- Conduct training sessions for clients on system usage.- Stay updated on industry trends and technologies. Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service management principles.- Experience in providing technical support to clients.- Knowledge of troubleshooting techniques for applications and systems.- Excellent communication and interpersonal skills.
Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A Bachelor's Degree is required. Qualification
Bachelor Degree

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Accenture

Professional Services

Dublin

600,000+ Employees

22546 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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Application Tech Support Practitioner