Application Tech Support Practitioner

 About The Role  

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Cloud Network Implementation

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :BE,BTech,MCA
Summary:As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of various platforms. You will work both remotely and onsite, collaborating with team members to implement technology effectively across server and network areas. Your role will require you to troubleshoot hardware and software problems, ensuring that all configured services operate within defined models and processes.Roles & Responsibilities:Responsible for handling day-to-day contact center operations, requirements, and issues Provide L2 support for operational activities including basic troubleshooting of associated services on Genesys Cloud Professional & Technical
Skills:

Sound technical knowledge and hands-on experience on Genesys Cloud solutions.Implementation and maintenance of the Genesys Cloud solutionsAbility to solve complex technical issues within the Contact Center.Thorough knowledge and well versed with Genesys Cloud application and Oracle SBCsExtensive experience in resolving contact center related issues.Knowledge of IVR, routing and reporting concepts including monitoring toolsManagement and troubleshooting of complex client contact center environments.Implement the changes/network as applicable, test the changes and handover to customer.Expertise on ITIL processes and project management.Hands-on experience on Genesys Pure cloud solutions and support and AWS cloud platform knowledge is preferred.Candidate is expected to work with their internal telecom, infra groups support cloud implementation.Genesys cloud WEBRTC with SIP flowsHands on PureCloud Technology suite applications and Oracle SBC and ECB.Hands-on experience on developing flows using Genesys Architect Hands on in Web Services Integration (3rd party)Hands on in Custom Reports (Rest API)Experience - 5+ Years
 Qualification BE,BTech,MCA