Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide Japanese language support for service desk voice support. Deliver exceptional customer service and technical support to clients. Accurately identify and resolve client issues in a timely manner. Collaborate with cross-functional teams to ensure client satisfaction. Maintain accurate documentation of client interactions and issue resolutions. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Japanese, and Service Desk Voice Support. Good To Have Skills:Experience with ITIL framework. Strong understanding of IT service management principles. Excellent communication and interpersonal skills. Ability to troubleshoot and resolve technical issues. Knowledge of incident management and problem-solving techniques. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A Graduate degree is required. Qualifications Graduate