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Accenture
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Application Tech Support Practitioner

Job Expired: This job listing has expired.

Application Tech Support Practitioner

Accenture

2 - 7 years

1 - 5 Lacs

Gurgaon

Posted:5 months ago| Platform:

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Skills Required

french language ironport enterprise vault service desk management metalogix c# nintex service management sharepoint designer customer service sharepoint jquery javascript service desk voice support sharegate powershell troubleshooting french

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support, French Language, Enterprise Vault,Metalogix,IronPort (on-prem)

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide efficient Service Desk Voice Support.

Utilize French Language skills effectively.

Maintain client satisfaction through prompt and effective communication.

Troubleshoot technical issues and provide timely resolutions.

Document and escalate complex issues for further analysis.
Professional & Technical
Skills:

Must To Have

Skills:

Proficiency in Service Desk Management, Service Desk Voice Support, French Language

Strong understanding of IT service management principles.

Experience in troubleshooting software and hardware issues.

Knowledge of remote desktop applications and help desk software.

Excellent communication and customer service skills.
Additional Information:

The candidate should have a minimum of 2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A 15 years full-time education is required.

Qualifications
15 years full time education

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Application Tech Support Practitioner