Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : Bachelor Degree German Language proficient with B2 level certification Summary:Candidate should be German Language proficient with minimum of B2 level certificationAs an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Candidate should be German Language proficient with minimum of B2 level certification- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide efficient and effective service desk support to clients.- Troubleshoot and resolve technical issues reported by clients.- Document all support activities and solutions for future reference.- Collaborate with team members to enhance service desk processes.- Stay updated on the latest technologies and trends in service desk management. Professional & Technical Skills:- Candidate should be German Language proficient with minimum of B2 level certification- Must To Have Skills:Proficiency in Service Desk Management.- Strong understanding of IT service management principles.- Experience in handling service desk voice support.- Knowledge of ITIL framework and best practices.- Good To Have Skills:Experience with Service Desk Voice Support. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A Bachelor's Degree is required. German Language proficient with B2 level certification. Qualifications Bachelor Degree German Language proficient with B2 level certification