Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Critical Incident Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing critical incident management support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide critical incident management support to clients, accurately defining client issues and designing resolutions based on deep product knowledge. Utilize exceptional communication skills to keep our world-class systems running. Act as the ongoing interface between the client and the system or application. Dedicate to quality, ensuring that all client issues are resolved in a timely and efficient manner. Professional & Technical Skills: Must To Have Skills:Strong experience in critical incident management. Good To Have Skills:Experience in software/application/cloud tech support. Excellent communication skills, both written and verbal. Ability to accurately define client issues and design resolutions based on deep product knowledge. Strong dedication to quality, ensuring that all client issues are resolved in a timely and efficient manner. Additional Information: The candidate should have a minimum of 2 years of experience in critical incident management. The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field. This position is based at our Hyderabad office. Qualification Any Graduate