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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

12 - 15 years

1 - 5 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

service management technical support service desk management incident management itil project management it service desk problem management change management itil certified service desk itsm service delivery management sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :NA
Minimum 12 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through exceptional communication skills, ensuring that world-class systems operate smoothly. Your role requires accurately defining client issues and leveraging your deep product knowledge to interpret and design effective resolutions, thereby enhancing client satisfaction and system performance. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions for team members to enhance their skills and knowledge.- Monitor team performance and provide constructive feedback to ensure continuous improvement. Professional & Technical
Skills:

-
Must To Have Skills:

Proficiency in Service Desk Management.- Strong understanding of incident management processes and best practices.- Experience with ticketing systems and service management tools.- Ability to analyze and resolve technical issues efficiently.- Excellent communication and interpersonal skills to interact with clients and team members.
Additional Information:- The candidate should have minimum 12 years of experience in Service Desk Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

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Application Tech Support Practitioner