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Accenture
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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

0 - 2 years

1 - 5 Lacs

bengaluru

Posted:8 hours ago| Platform:

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Skills Required

service desk management service desk incident management voice support troubleshooting international bpo inbound customer service customer care customer support technical support voice process service delivery international call center it helpdesk

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support

Good to have skills :NA
Minimum 0-2 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, providing timely support, and ensuring that our systems operate smoothly. You will utilize your communication skills to address client issues effectively, ensuring a high standard of service and satisfaction. Your role will also require you to stay informed about product updates and enhancements, allowing you to offer informed solutions and maintain the quality of service expected by our clients. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Document client interactions and solutions to enhance team knowledge.- Collaborate with team members to improve service delivery and client satisfaction. Professional & Technical
Skills:

-
Must To Have Skills:

Proficiency in Service Desk Management.- Good To Have
Skills:

Experience with customer relationship management tools.- Strong understanding of service desk operations and best practices.- Ability to communicate effectively with clients and team members.- Familiarity with ticketing systems and incident management processes.
Additional Information:- The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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Application Tech Support Practitioner