Application Support (Windows )

Application Support (Windows)

Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the Team

The Enhanced Application Managed Services (EAMS) team provides technical L1/L2 support for FIS products and clients Treasury and Payments business operations.

What You Will Be Doing

• We are looking for an experienced EAMS Support Engineer to join our team. The successful candidate will:

• Provide L1/L2 technical support

  for enterprise applications and resolve client-reported issues promptly.

• Perform daily health checks

  on critical systems and ensure smooth application operations.

• Monitor system alerts and logs

  , proactively identify potential issues, and implement corrective actions.

• Troubleshoot application errors

  and coordinate with development or infrastructure teams for escalations.

• Manage incident tickets

  in ITSM tools, ensuring timely resolution and accurate documentation.

• Assist in application deployments

  , patching, and configuration changes as per release schedules.

• Maintain knowledge base articles

  and update SOPs for recurring issues and fixes.

• Collaborate with cross-functional teams

  to address performance, security, and compliance requirements.

• Provide client communication and status updates

  during incident resolution and maintenance activities.

• Participate in root cause analysis (RCA)

  and contribute to continuous improvement initiatives.

What You Bring

• 3 to 6 years of experience in L1/L2 support roles on Windows Server OS family.
• Good experience in Product support for client-facing applications.
• Hands-on experience with Windows PowerShell scripting.
• Good knowledge of Windows services.
• Understanding of Windows Batch File scripting, and TCP/IP concepts.
• Experience in SFTP connectivity and troubleshooting. Basic SMTP understanding.
• Familiarity with ticketing tools (e.g.,Remedy, ServiceNow) for incident management.
• Willing to work in 24/5 Rotational basis shifts + Weekend activities as per requirement

Added Bonus if you have :

• Treasury overview.
• Basic understanding of SQL databases and Python.
• Experience in automation projects.

What We Offer You

• A multifaceted role with high responsibility and diverse opportunities.
• Professional education and personal development possibilities FIS is your final career step!
• Competitive salary and benefits.
• Access to career development tools, resources, and opportunities.