Application Support Specialist

Job Title:

Job Summary:

Proven experience in application support and management. Experience with supporting multiple application working in different models like third-party vendor managed applications, SaaS applications, and in-house applications. Strong understanding of software development and IT infrastructure.

Application Support Specialist to manage and support multiple applications in our portfolio. This role involves handling incidents and requests related to multiple applications. Activities include support and management of permissions, configurations, data flows, software updates, performance monitoring, customization, license analysis, security audits, and application data.

Service management activities including root cause analysis, working with SaaS vendor, third party vendors and other L3 app support teams. Additionally, the specialist will inform management and leads about changes, crashes, performance, governance meetings, and audit activities for Internal managed applications.

Years of exp

Responsibilities:

• Handling incidents and requests related to multiple applications.
• Support and management of permissions, configurations, data flows, software updates
• Service management activities including root cause analysis, working with SaaS vendor, third party vendors and other L3 app support teams.
• Governance and reporting
• Perform software updates and ensure application performance and availability.
• Conduct license analysis and manage software licenses.
• Perform security, regulatory, and compliance audits.
• Conduct root cause analysis and implement preventive solutions.
• Work with L3 teams (SaaS, Vendor, App owner team) for enhancements and fixes
• Implement/Govern upgrades, maintenance, and patches in the environment.
• Moderate internal governance meetings.
• Manage internal/external audit and compliance reports/activities.