Application Support Lead - Ticketing System

Role : Application Support Lead

Key Skills Required

• C#, .NET Core MVC, .NET Core Web API
• Microsoft Azure
• Team Handling
• Application Support
• Automations in support environments
• Small-scale development tasks
• Excellent communication (verbal & written)
• Stakeholder and vendor communication
  

Roles & Responsibilities

• Lead Production Support team to ensure applications are monitored on an ongoing basis with alerts across relevant indicators.
• Works towards becoming an expert on the applications in your remit by understanding its scope, interdependencies, and limitations.
• Focus on fast recovery, Prioritize, Troubleshoot, and resolve tickets, incidents within defined SLAs.
• Facilitate blameless post-mortems, and ensure permanent closure of incidents and subsequent problem tasks.
• Identify and automate repetitive tasks to reduce/eliminate toil.
• Create and maintain accurate, up-to-date documentation, SOPs.
  

Good To Have (Added Advantage)

• Power Automate / RPA
• Angular (front-end tasks)
• Salesforce
  

Why Consider This Role

• Long-term remote flexibility
• Work on modern tech stacks and automation
• High visibility with business teams
• Strong focus on continuous improvement