Application Support

Hi Candidate,

Opening for Application Support

Experience: 2 years to 4 years

Position: Permanent

Location: (CBD Belapur)

Job description

Essential Duties and Responsibilities:

Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times

Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets

Diagnose, prioritize, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately.

Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified.

Meet or exceed all internal KPIs

Ability to effectively communicate and build relationships with customers

Provide a high level of technical and operational support to customers, both external and internal

Familiar with MS Office.

Strong problem solving, priority setting, and collaboration skills.

Excellent communication skills, with neutral accent.

Excellent written communication skills with email etiquettes.

Education/Qualifications Requirements:

Bsc IT, B.Tech or Graduation in any field.

Language Skills: Fluent English & Communication must.

Technical/Key Skills:

Strong customer service orientation.

Willing to work in Rotational Shift.

Good problem-solving skills.

Adaptability to changing work environment and technologies

Note: Looking for immediate to 30 days Notice period.

Interested candidate apply on [HIDDEN TEXT].

Regards

Vishakha Gangurde