Application Support Engineer

Key Responsibilities:

• Perform the

  Beginning of the Day (BOD) process

  by managing jobs, servers, and conducting sanity testing, resolving errors such as PBDT errors, duplicate PAN IDs, and job failures.
• Execute

  UAT and sanity testing

  for applications and conduct migration activities.
• Provide

  technical troubleshooting

  and issue resolution, diagnosing technical problems and finding root causes through

  log analysis

  and data analysis.
• Acknowledge incidents and track tickets through to resolution, ensuring timely closure.

• Log, categorize, and prioritize

  bugs and alarms from monitoring tools like Kibana and Instana.
• Coordinate with internal teams, including

  Server Operations, Linux Admins, and DBAs

  , to ensure seamless operations and issue resolution.
• Create and maintain

  dashboards

  for real-time monitoring of system performance.
• Conduct comprehensive

  testing and quality assurance

  , tracking bugs, and coordinating their resolution.
• Proactively monitor application systems, addressing alerts promptly to maintain system performance.
• Document remediation efforts and obtain

  Root Cause Analysis (RCA)

  sign-offs for production issues.

Required Skills & Experience:

• Operating Systems:

  Linux, Windows

• Cloud Platforms:

  Microsoft Azure, AWS

• Databases:

  MySQL, MongoDB
• Proficiency in monitoring tools such as

  Kibana

  and

  Instana

  .
• Strong experience in

  technical troubleshooting

  , problem-solving, and data analysis.
• Excellent

  communication skills

  for coordinating with cross-functional teams and resolving client issues.
• Ability to handle multiple tasks efficiently and adapt to changing environments.