Application Support Engineer

We are seeking a highly skilled Senior Application Support Engineer with strong experience in fintech and banking systems, including UPI, card issuing, payment gateways, and real-time transaction platforms. The role involves supporting mission-critical payment and onboarding systems while ensuring regulatory compliance and operational stability.

Key Responsibilities

• Provide L3 production support for fintech and banking applications
• Troubleshoot incidents and resolve issues as per defined SOPs and SLAs
• Perform root cause analysis (RCA) and identify recurring issues
• Ensure timely escalation to engineering or vendor teams when required
• Support real-time payment processing systems including UPI PSP/TSP implementations
• Deep troubleshooting of UPI technical specifications and NPCI error codes
• Support payment gateway and multi-vendor payment platform integrations
• Support card issuing and payment processing workflows
• Handle transaction processing, settlement, and reconciliation
• Support KYC/AML, RBI, NPCI, and PCI DSS compliance requirements
• Monitor systems using Grafana and Kibana and perform log analysis

Required Skills & Experience

• Hands-on experience supporting API integrations for verification and onboarding services
• Familiarity with KYC/AML compliance in the banking sector
• Understanding of Indian regulatory requirements (RBI and NPCI guidelines)
• Knowledge of card issuing and payment processing workflows
• Support knowledge of card program management systems
• Experience with real-time payment processing systems
• Familiarity with payment security and fraud prevention mechanisms
• Experience with multi-vendor payment platform integrations
• Familiarity with PCI DSS compliance and security standards