Provide
postGo Live support
for HRMS applications.
Monitor, prioritize, and resolve support tickets within agreed SLAs.
Troubleshoot application issues and escalate complex problems when necessary.
Collaborate with HR, IT, and business teams to ensure seamless system performance.
Maintain documentation of issues, resolutions, and support processes.
Identify recurring issues and propose process or system improvements.
Ensure compliance with organizational policies and client requirements.
Proven ability to manage ticket queues and meet SLA commitments.
Excellent problem-solving and communication skills.
Hands-on experience with
SQL
(preferred).
Familiarity with ticketing tools and support processes.

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Application Support Engineer