Application Support Engineer L1/L2

Job Description

Required Skills and Qualifications: Apache Tomcat: Proficient in configuring, troubleshooting, and managing Apache Tomcat servers. SQL: Strong knowledge of SQL, including the ability to write complex queries for troubleshooting and data investigation. Linux/Unix: Strong hands-on experience with Linux or Unix-based operating systems, including system administration tasks. Application Support: Experience in providing L2 application support, including resolving technical issues related to performance, connectivity, and deployment. Incident Management: Familiarity with incident management processes and tools for tracking, resolving, and reporting issues. Problem-Solving: Strong analytical and troubleshooting skills, with the ability to handle complex issues in a time-sensitive environment. Communication: Excellent communication skills, with the ability to collaborate effectively with both technical and non-technical teams. Key Responsibilities: Provide day-to-day support for business-critical applications to ensure their availability, reliability, and performance. Troubleshoot and resolve incidents and issues reported through the ticketing system in a timely manner. Conduct database queries and troubleshooting using SQL to resolve data-related issues. Work with Linux-based systems for monitoring, supporting, and troubleshooting application performance. Perform API testing using tools like Postman to validate integration points and ensure seamless functionality. Analyze and document root causes of recurring issues and propose solutions to improve application performance. Ensure proper communication and coordination between different teams (development, operations, business) for incident resolution and change management. Monitor application health and metrics to proactively identify and resolve potential issues before they impact users. Develop and maintain technical documentation for support procedures and troubleshooting steps. Provide periodic updates to stakeholders on the status of ongoing incidents or issues. Other qualifications: Experience: 3 - 4 Yrs Notice period: Immediate / 20 days Job Location: Mumbai - Prabhadevi Job Type: Work from Office Budget: 42 K (5 LPA) No. of hires: 1 Educational Qualification: B.E, MCA, BE (IT), BSC (IT), B Tech or equivalent Gender: Male due to rotational shift and late sitting. Interview Mode: Face to Face only (Mumbai based candidates only)