Application Support Engineer I

1 - 5 years

3 - 7 Lacs

Posted:1 day ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Key Responsibilities

  • Provide technical and functional support for deployed applications, ensuring smooth operation and user satisfaction.
  • Investigate, diagnose, and resolve incidents or service requests within agreed SLAs.
  • Collaborate with development, QA, and infrastructure teams to troubleshoot and resolve application-related issues.
  • Monitor system performance, application logs, and integrations to proactively identify potential issues.
  • Assist in configuration updates, patch deployments, and application releases.
  • Maintain documentation of support processes, known issues, and resolutions.
  • Participate in user acceptance testing (UAT) and post-deployment verification.
  • Communicate effectively with end users, providing guidance and updates on issue resolutions.

Qualifications

  • 1 2 years of experience in application or production support.
  • Familiarity with SQL for data analysis and troubleshooting.
  • Basic understanding of application architecture, APIs, and integration points.
  • Strong analytical and problem-solving capabilities.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.

Mock Interview

Practice Video Interview with JobPe AI

Start Machine Learning Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You