Application Support Engineer

Windows Production Support JD-

Work from office is mandatory (WFH is not available on this position).

Should be ready to provide 24x7 support for critical production systems.

Should be able to write basic SQL Knowledge of IBM MQ, Windows & Monitoring Tools will be added advantage Observe and monitor the health of the application(s) including event and alert management.

Perform Business checks, high volume processing & special day handling process.

Acknowledge, triage, investigate, troubleshoot & resolve issues within timelines and SLAs.

Knowledge of Job scheduling & monitoring along with Job failure analysis.

Participate in regular DR, BCP activities & maintain documentation.

Perform operations queries and ensure resolution within agreed timelines.

Perform, troubleshoot & support periodic activities such as beginning / end of day, month - end, quarter - end and year - end processes.

Apply security patches and software updates.

Escalate production issues to appropriate team when necessary.

Independently analyze, solve, and fix issues in real time, providing problem resolution end-to-end.

Refine and automate regular processes, track issues, and document changes Interact with client/onsite counterpart for issue resolution Able to follow the incident/change/problem management process Understanding of ITIL and its components Perform scheduled maintenance and support release deployment activities after hours.

Should be comfortable to work in clean room with project specific limitations. 

Work in different shift timings based on the client need and depending on Release / DR / Onshore Holiday support occasions.

Hands-on technical implementation and deployment of projects in pilot/production environments.

REQUIRED SKILLS-

3+ years working experience in deployment, support or development of Microsoft based technologies hosted on a Windows environment Experience in Production Application Support on Microsoft technology stack Excellent troubleshooting skills and ability to quickly provide solutions to issues encountered in Knowledge of ITIL processes Application / Product Monitoring (Basics) Basic Knowledge on common monitoring tool Team player and flexible Strong knowledge of any ITSM tool (ServiceNow is preferred)"