Application Support Engineer

 Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Microsoft Windows Desktop Management
Good to have skills :NAMinimum
3 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to end-users and stakeholders. Roles & ResponsibilitiesHandle image updates via authorized service requests. Integrate and maintain base workstation images (Windows, macOS, drivers, utilities). Conduct User Acceptance Testing (UAT) and certify images. Schedule and deploy updated images through approved processes. Monitor for available patches, conduct testing, and propose patch schedules. Create, test, and deploy software packages Perform conflict detection and remediation during packaging. Conduct UAT, peer reviews, and final release for applications. Schedule deployments based on incident/request priority. Triage and manage desktop and VDI-related incidents. Classify and handle systemic issues (e.g., malware outbreaks). Work with OEMs and third parties for escalations and resolution. Coordinate remediation for desktop and VDI support issues. Manage provisioning of VDI (dedicated & pooled desktops). Deploy changes on Citrix or similar brokers in all environments (Dev/UAT/Prod). Apply GPOs, virtual desktop policies, and agent upgrades. Maintain user profiles (roaming, local, Citrix Profile Manager). Deploy OS and application patches/hotfixes in accordance with change management. Hands on Experience with MECM, Intune tool for endpoint management / patching compliance / Packaging. Maintain systems at patch level N-1 unless otherwise approved. Test patches with application owners and perform regression testing. Monitor deployment success and troubleshoot patch issues. Perform load/performance testing for virtual environments. Monitor and track false and missed events in order to tune monitoring thresholds. Report false positives/negatives to improve alert quality. Respond to alerts from tools, taking appropriate action. Create, manage, and decommission VDI desktops. Configure and manage life cycle of the VDI environment. Maintain hypervisors and presentation servers. Install and maintain software within the VDI. Manage VDI image pools and print drivers. Create, update and decommission VDI desktops. Baseline and review the threshold monitoring parameters for virtual desktop environment. Track and report on Citrix (or other interface) license usage. Analyze license trends to optimize usage and compliance. Ability to work independently and make decisions with little direct supervision. Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.Professional & Technical
Skills:

Ability to work independently and make decisions with little direct supervision. Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.Must have skill:Proficiency in Microsoft Windows Desktop Management. Hands on Experience with MECM, Intune, Citrix Workspace tool for endpoint management / patching compliance / PackagingGood to have skill:Strong experience with remote desktop tools and advanced troubleshooting techniques for software applications. Application Packaging, scripting, Azure Virtual Device, M365 cloud PC, M365
Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education