Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Cloud Network Operations, Angular JS4 Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education CCNA CCNP certification Summary :Senior network Analyst you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and reliability. Roles & Responsibilities: To handle 24/7 Network Operations as per shift timings including week end support. To take ready ownership of incidents assigned to the queue in Service Now. To handle P1 incidents and mitigate the impact in a timely manner with End to End ownership. Pass on the tickets / incident details to the next level of escalation within the SLA. Develop and provide trend data and analysis on various reporting within the team. Participate in client and service management reporting as required.Technical Experiance: Good knowledge and troubleshooting experience of MPLS, SDWAN, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts Advance knowledge and troubleshooting experience of Firewalls (Cisco, Fortinet, Palo Alto), SDWAN Technologies. Experience in troubleshooting issues on large enteprise networks. Understanding of ITIL framework and processes. Working knowledge of Service Now Exposure to various Network Management Tools (HP, Splunk etc). Additional Information: The candidate should have experience in troubleshooting issues on large enteprise networks. Strong analytical and communication skills (written / oral) required. Excellent time management skills and strong attention to detail Basic skills in MS Excel / MS Power Point Tasks This position is based at our Bengaluru office. Bachelor's Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP/Cloud certification will be an advantage. Qualifications 15 years full time education CCNA CCNP certification