Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : EPIC Systems
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of processes and solutions to enhance team knowledge. - Engage with stakeholders to gather requirements and feedback for system improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems. - Must To Have Skills: EpicCare Ambulatory Electronic Health Record - Good To Have Skills: Experience with system integration and troubleshooting. - Strong analytical skills to diagnose and resolve software issues. - Familiarity with database management and query optimization. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 2 years of experience in EPIC Systems. - This position is based at our Hyderabad office. - A 15 years full time education is required.