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4.0 years

0 Lacs

Chennai, Tamil Nadu, India

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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Support the full data engineering lifecycle including research, proof of concepts, design, development, testing, deployment, and maintenance of data management solutions Utilize knowledge of various data management technologies to drive data engineering projects Lead data acquisition efforts to gather data from various structured or semi-structured source systems of record to hydrate client data warehouse and power analytics across numerous health care domains Leverage combination of ETL/ELT methodologies to pull complex relational and dimensional data to support loading DataMart’s and reporting aggregates Eliminate unwarranted complexity and unneeded interdependencies Detect data quality issues, identify root causes, implement fixes, and manage data audits to mitigate data challenges Implement, modify, and maintain data integration efforts that improve data efficiency, reliability, and value Leverage and facilitate the evolution of best practices for data acquisition, transformation, storage, and aggregation that solve current challenges and reduce the risk of future challenges Effectively create data transformations that address business requirements and other constraints Partner with the broader analytics organization to make recommendations for changes to data systems and the architecture of data platforms Support the implementation of a modern data framework that facilitates business intelligence reporting and advanced analytics Prepare high level design documents and detailed technical design documents with best practices to enable efficient data ingestion, transformation and data movement Leverage DevOps tools to enable code versioning and code deployment Leverage data pipeline monitoring tools to detect data integrity issues before they result into user visible outages or data quality issues Leverage processes and diagnostics tools to troubleshoot, maintain and optimize solutions and respond to customer and production issues Continuously support technical debt reduction, process transformation, and overall optimization Leverage and contribute to the evolution of standards for high quality documentation of data definitions, transformations, and processes to ensure data transparency, governance, and security Ensure that all solutions meet the business needs and requirements for security, scalability, and reliability Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Epic certifications in one or more of the following modules: Caboodle, EpicCare, Grand Central, Healthy Planet, HIM, Prelude, Resolute, Tapestry, or Reporting Workbench 4+ years of experience in creating Source to Target Mappings and ETL design for integration of new/modified data streams into the data warehouse/data marts 2+ years of experience with Cerner Millennium / HealthEintent and experience using Cerner CCL 2+ years of experience working with Health Catalyst product offerings, including data warehousing solutions, knowledgebase, and analytics solutions Experience in Unix or Powershell or other batch scripting languages Depth of experience and proven track record creating and maintaining sophisticated data frameworks for healthcare organizations Experience supporting data pipelines that power analytical content within common reporting and business intelligence platforms (e.g. Power BI, Qlik, Tableau, MicroStrategy, etc.) Experience supporting analytical capabilities inclusive of reporting, dashboards, extracts, BI tools, analytical web applications and other similar products Experience contributing to cross-functional efforts with proven success in creating healthcare insights Experience and credibility interacting with analytics and technology leadership teams Exposure to Azure, AWS, or google cloud ecosystems Exposure to Amazon Redshift, Amazon S3, Hadoop HDFS, Azure Blob, or similar big data storage and management components Desire to continuously learn and seek new options and approaches to business challenges A willingness to leverage best practices, share knowledge, and improve the collective work of the team Ability to effectively communicate concepts verbally and in writing Willingness to support limited travel up to 10% At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Show more Show less

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2.0 years

0 Lacs

Sangaria, Rajasthan, India

Remote

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EHR Helpdesk Analyst,RTP, NC,USA EHR Helpdesk Analyst The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities. The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction. Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care Key Responsibilities Provide support for Epic applications, workflows, access, printing, and integration issues. Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems. Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems. Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting. Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs). Assist with Epic user account provisioning, role changes, template assignments, and security access requests. Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs). Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support. Maintain documentation, knowledge base articles, and standard operating procedures. Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques. Support change management and scheduled downtime communications as needed. Ensure adherence to HIPAA, security, and IT governance policies in all technical activities. Escalate critical issues and downtime events according to established protocols. Skill Matrix Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. Required 2 Years Proficient with ServiceNow or other enterprise ticketing systems. Required 2 Years In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). Required 2 Years Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). Highly desired Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). Highly desired Show more Show less

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2.0 years

0 Lacs

Sangaria, Rajasthan, India

Remote

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EHR Helpdesk Analyst,RTP, NC,USA EHR Helpdesk Analyst The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities. The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction. Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care Key Responsibilities Provide support for Epic applications, workflows, access, printing, and integration issues. Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems. Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems. Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting. Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs). Assist with Epic user account provisioning, role changes, template assignments, and security access requests. Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs). Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support. Maintain documentation, knowledge base articles, and standard operating procedures. Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques. Support change management and scheduled downtime communications as needed. Ensure adherence to HIPAA, security, and IT governance policies in all technical activities. Escalate critical issues and downtime events according to established protocols. Skill Matrix Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. Required 2 Years Proficient with ServiceNow or other enterprise ticketing systems. Required 2 Years In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). Required 2 Years Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). Highly desired Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). Highly desired Show more Show less

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2.0 years

0 Lacs

Sangaria, Rajasthan, India

Remote

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Helpdesk Analyst 3rd Shift,RTP, NC,USA Helpdesk Analyst 3rd Shift The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction. Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care Key Responsibilities Provide support for Epic applications, workflows, access, printing, and integration issues. Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems. Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems. Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting. Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs). Assist with Epic user account provisioning, role changes, template assignments, and security access requests. Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs). Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support. Maintain documentation, knowledge base articles, and standard operating procedures. Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques. Support change management and scheduled downtime communications as needed. Ensure adherence to HIPAA, security, and IT governance policies in all technical activities. Escalate critical issues and downtime events according to established protocols. Skill Matrix Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. Required 2 Years Proficient with ServiceNow or other enterprise ticketing systems. Required 2 Years In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). Required 2 Years Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). Highly desired Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). Highly desired Show more Show less

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