Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : EPIC Systems
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems operate smoothly and efficiently, and contributing to the overall improvement of application performance. You will engage with users to understand their challenges and work diligently to implement effective solutions, all while maintaining a focus on delivering high-quality service to support business operations. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of processes and solutions to enhance team knowledge. - Engage with stakeholders to gather requirements and feedback for continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems. - Must To Have Skills: Willow Inpatient - Good To Have Skills: Experience with application performance monitoring tools. - Strong analytical skills to diagnose and resolve software issues. - Familiarity with database management and query optimization. - Ability to work collaboratively in a team-oriented environment. Additional Information: - The candidate should have minimum 3 years of experience in EPIC Systems. - This position is based at our Chennai office. - A 15 years full time education is required.