Application support

ROLES


1. This is a Techno-functional application support role for all 3rd party systems.
2. The role will require the person to communicate (both verbal & written) with external partners, internal users & business verticals for day to day support of systems, data analysis, audit etc.
3. Will be required to monitor, analyze and manage logs to resolve issues, provide RCAs and fixes.
4. Ability to work under pressure
5. Collaborate with cross-functional teams including developers, DBAs, infrastructure, and vendors.
6. Maintain and update support documentation, knowledge base.
7. Monitor and track project progress, identifying and resolving issues and risks.
8. Communicate regularly with stakeholders to report on project status, escalate issues, and manage expectations.
9. Being a financial institution , the applications are available 24X7 hence it is expected that the candidate should be open to work across shifts.
Qualifications:
1. 2 to 3 years of experience primarily in IT application support roles.
2. Strong communications skills, both written & Verbal.
3. Good knowledge of SQL for querying databases (e.g., Oracle, SQL Server).
4. Familiarity with Linux/Unix and Windows Server environments.
5. Good understanding of Project Management Methods.
6. Prior experience in analyzing logs, metrics & monitoring systems, databases.
7. Should have basic knowledge of Cloud computing.
8. Understanding of ITIL process.