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Application / Support Analyst

Application / Support Analyst

Luxoft

2 - 5 years

9 - 13 Lacs

mumbai pune chennai

Posted:1 day ago| Platform:

Apply

Skills Required

support analyst call support hvac operations order management troubleshooting maintenance change management healthcare

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project description

This is a support-focused IT role for non-clinical applications used in healthcare or hospital environments.

You''ll be responsible for:

Daily operations of various software applications
Troubleshooting and maintenance
Testing and validation
Documentation and change management
Cross-functional coordination
On-call support

Responsibilities

Understand how these applications support hospital operations
Troubleshoot and maintain these systems
Work with different departments (IT, facilities, security, etc.)
Document processes and follow change management protocols
Be flexible and responsive, especially during off-hours

Skills

Must have

+ years of IT experience
Strong critical thinking and problem-solving
Good business understanding of operational workflows
Excellent communication and teamwork
Ability to learn new applications quickly
Experience with non-clinical systems like:
HVAC
Facilities work order management
Key management
Risk/feedback reporting
Security incident reporting
Class tracking
Membership management
For PTS-016, we need someone for IT application support that has experience with one or more of the applications listed in the requisition (Compete, Keystone/ SimpleK, MD Staff, Omnigo, RL6/Converge, TMS (Accruent), Trane/TracerEnsemble). The role also requires experience interacting with customers, identifying and gathering business requirements, testing/validation of applications.

Nice to have

Certifications

Location - pune,mumbai,chennai,banagalore

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