Application Support Administrator 1

The IT Application Administrator is a member of the IT Application support L3 team. This role is the initial contact for L3 support needs of the Support Desk, System Admins, and Application team members. This role will monitor production job outcomes, application logs, and communicate concerns and issues to those impacted. This person will be on point for documenting RCAs and delivering to appropriate parties. The candidate must have excellent customer service and communication skills, both written and oral, and must be able to communicate between technical and non-technical people within the team and with other teams that are integrated or impacted the App Admin's application.

• Monitoring Workday and Azure application jobs, integrations, and logs to identify application issues and opportunities.
• Troubleshooting of Workday problems and outages related to integrations. This includes working with other teams impacted by issues, collaborating with Sysadmins and Support analysts also working the issue.
• Escalation to leadership and recommendations when issues impact other groups or have a significant impact. Strong communication is needed to assure all needed resources are directed toward solving any outage.
• Owns the RCA creation and communication for application outages. Partners with team members and Operations team to compose the RCA and file it.
• Partners with IT Operations lead to communicate to IT and Business leaders.Assist IT Operation Lead with internal audit and compliance support. This includes collecting data from IT, Finance, and HR resources, creating deliverables, and partnering with the Auditors and other teams to assure questions and requests are addressed.
• Report creation in Workday as part of monitoring, troubleshooting, performance analysis, and opportunity finding activities.
• Runs mitigation processes when asked. If processes need to be executed to correct issues The Application Administrator may be tasked with execution and monitoring of these mitigation jobs.
• Assists with support and technical documentation. Creates and and receives from others. Assures knowledge is stored in the team location so all can find.

EDUCATION/CERTIFICATIONS

Associates degree in information systems, Business, Communications or related Field preferred, or equivalent experience

TECHNICAL/SOFT SKILLS

• Basic understanding of Workday HCM and integrations (e.g., EIB, Core Connectors).
• Exposure to Workday reporting tools (e.g., Advanced, Composite, Calculated Fields).
• Familiarity with ticketing systems like ServiceNow.
• Willingness to learn Workday Studio, BIRT, or other advanced tools over time.
• Strong written and verbal communication skills.

EXPERIENCE

1-3 years Application support background and experience working in a call center/phone support environment