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Application Specialist

Application Specialist

Siemens

5 - 9 years

0 Lacs

chandigarh

Posted:2 days ago| Platform: Shine logo

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Skills Required

customer interaction training support laboratory techniques data analysis troubleshooting time management adaptability technical writing sales orientation

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Specialist in the In Vitro Diagnostics (IVD) industry, you will be responsible for **emphasizing the role's focus on customer interaction, training, and support**. Your primary objective will be to ensure customer satisfaction by providing excellent service, guidance, and assistance. To qualify for this role, you must possess a **minimum of 5 years of experience** in the IVD industry and hold a **Master's degree in Chemistry, Biology, Biotechnology, or a related field**. Your academic background will enable you to grasp the intricacies of the company's IVD products and effectively communicate their applications and performance characteristics to customers. Having **in-depth product knowledge** is crucial in this position. You will need to have a comprehensive understanding of the company's IVD products, including their features, functionalities, and benefits. Proficiency in various **laboratory techniques** and procedures relevant to the products is also essential to address customer queries and provide technical support effectively. Your role will involve **data analysis** to interpret and draw insights from data generated by IVD tests. Strong **troubleshooting** skills will be required to resolve technical issues promptly and provide customers with effective solutions. **Time management** skills are essential for efficiently handling multiple tasks and priorities, ensuring that customer needs are met in a timely manner. Adaptability is key in this role, as you must be flexible to **changing customer needs and market dynamics**. A **sales orientation** will be advantageous, as it involves an understanding of sales processes and the ability to contribute to sales goals through customer interactions and support. Moreover, you should have strong **technical writing** skills to create clear and concise technical documentation for customers. This documentation will serve as a guide for customers to understand and utilize the IVD products effectively. Please note that this position requires **more than 50% travel** from the given HQ. As a Customer Support Specialist, you will be expected to travel to various locations to provide on-site support, training, and assistance to customers. If you possess the required qualifications and skills and are passionate about delivering exceptional customer service in the IVD industry, we encourage you to apply for this challenging and rewarding role.,

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Application Specialist