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SBI General Insurance
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Application Service Manager

Application Service Manager

SBI General Insurance

8 - 10 years

10 - 14 Lacs

mumbai thane navi mumbai

Posted:3 hours ago| Platform:

Apply

Skills Required

general insurance claims management incident management troubleshooting production support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Production Support

Motor Insurance
Health Insurance
Fire Insurance
Claims Management
Core Policy Issuance Platforms

The ideal candidate will be responsible for ensuring high availability, stability, and performance of insurance applications and platforms, while collaborating with business and technical teams to resolve incidents and implement preventive measures.

Key Responsibilities:

Provide L2/L3 production support for insurance applications across Motor, Health, Fire, and Claims domains.
Monitor system performance, troubleshoot issues, and ensure timely resolution of incidents.
Collaborate with development, QA, and infrastructure teams for root cause analysis and permanent fixes.
Maintain and enhance core policy issuance systems and workflows.
Ensure compliance with SLAs, audit requirements, and data security standards.
Document support processes, incident logs, and knowledge base articles.
Participate in release management, UAT support, and post-deployment validations.

Desired Candidate Profile:

Minimum
7 years of experience
in Production Support within the
General Insurance domain
.
Strong functional knowledge of
Motor, Health, Fire Insurance
, and
Claims workflows
.
Hands-on experience with
policy issuance systems
and insurance platforms (e.g., Guidewire, TCS BaNCS, or similar).
Proficiency in incident management tools (e.g., ServiceNow, JIRA) and monitoring solutions.
Excellent problem-solving, communication, and stakeholder management skills.
Ability to work in a high-pressure environment and manage multiple priorities.

Education:

Bachelors degree in Engineering, IT, or related field.
Insurance certifications (e.g., III, CII) are a plus.(Not mandatory)

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