Application Production Support, Linux | ITIL | Automation | Finance

Job Title:

Experience:

JOB ID : 25845

Position Purpose

Production ITG APS

Key Responsibilities

Direct Responsibilities:

• Support

  financial applications

  with a solid understanding of financial instruments, accounting systems, and business workflows.
• Analyze business requirements and provide functional support to both

  IT and Business teams

  .
• Perform

  incident analysis

  , root cause investigation, and issue resolution.
• Execute

  daily SOD/EOD health checks

  , monitoring tasks, and scheduled activities.
• Respond to application/infra alerts and coordinate with development and infra teams for resolution.
  
• Log and manage tickets, provide user communication, and suggest improvements.
  
• Provide first-level investigation and escalate to relevant teams if needed.
  
• Participate in shift rotations and

  on-call support

  , including weekends when required.
• Ensure strict adherence to

  ITIL processes

  for Incident, Change, and Problem Management.

Contributing Responsibilities:

• Contribute to

  production dashboards

  and continuous service improvement plans.
• Participate in automation, monitoring enhancements, and vulnerability remediation.
  
• Support documentation, knowledge base creation, and team training.
  

Technical & Behavioral Competencies

Must-Have Technical Skills:

• Strong understanding and practical experience with

  ITIL Operations

  .
• Expertise in

  RedHat Linux

  and

  Windows Server administration

  .
• Experience with

  vulnerability management and patching

  on Linux/Windows.
• Hands-on experience with

  Ansible

  ,

  GitLab CI

  ,

  Shell scripting

  ,

  DAIR

  .
• Experience in

  application monitoring

  using

  Dynatrace

  .
• Ability to handle

  ticketing tools

  such as

  ServiceNow

  .
• Understanding of

  DevOps practices

  , CI/CD tools, and automation.

Good to Have:

• Experience with

  Kubernetes

  and containerized environments.
• Exposure to change and capacity management processes.
  
• Working knowledge of

  configuration management

  , deployment automation, and continuous monitoring frameworks.

Soft Skills & Expectations

• Excellent written and verbal communication in

  English

  .
• Strong analytical and problem-solving mindset.
  
• Self-motivated and proactive with the ability to handle multiple tasks.
  
• Ability to work in

  shift rotations

  and during weekends as per roster.
• Experience working with

  cross-regional teams

  and managing stakeholders.

Interview Process:

• L1 Technical Interview (Virtual via MS Teams)

• L2 Technical + Managerial Interview (Face-to-Face at Client Location)

  Candidates must be available for in-person interaction at client premises.
  

Send your updated resume to:

muthukrishnan.saminathan@kiya.ai

+91 63699 29072