Application Production Support Analyst

Job Description

This opening is for one of our leading Investment Banking client in Mumbai location Exp level : 7 to 9 years Responsibilities You will provide support in the migration to the cloud solution. You will be responsible for the installation and effective running of File Transfers by CFT and XFB Gateway. You will be responsible for the installation and effective running of Sentinels file Transfer monitoring. You treat and resolve CFT incidents by diagnosing and determining severity and priority and deciding what actions to take to restore the service. You prepare, document and execute changes in accordance with internal procedures and in relation to the various stakeholders and clients. You verify the correct execution of these change requests and, if necessary, you implement a backup plan. You participate in the validation of the monitoring and the procedures and exercises of "Disaster Recovery". You ensure support for applications outside normal business hours. You create and maintain the up-to-date documentation in collaboration with the squad. You are involved in maintaining and improving operational quality. You will have regular contacts with the teams of the other technical fields, BPI, ITG, Helpdesk, the different Business Lines of the bank and the teams of BNP Paribas, the external suppliers. Technical & Behavioral Competencies Cloud solutions (Iaas, Paas using Kubernetes, Docker) The knowledge of CFT/XFB gateway on windows and / or Linux You are a technician and have a strong interest in support activities. Experience in managing incidents and problems is an added advantage. Knowledge of Axway Sentinel (Monitoring tool for File Transfer). Knowledge of Ansible Tower PGP(Pretty Good Privacy). Knowledge of Python, secure transport, shell, perl (Will be added advantage) Operational knowledge of the mainframe, including ISPF, JCL and REXX Good knowledge of Linux, Windows Problem determination, workaround resolution, root cause analysis, major incident managements