Application Production Support Analyst

Job Description

Application Production Support Analyst Experience Level: 7 to 9 years We are seeking an experienced and dedicated Application Production Support Analyst to join our team, supporting a leading Investment Banking client. This role is critical for ensuring the stability and optimal performance of applications, with a focus on file transfer solutions and cloud migration support. Responsibilities: Provide hands-on support for the migration of applications to cloud solutions. Responsible for the installation, configuration, and effective running of File Transfers using CFT and XFB Gateway. Oversee the installation and effective operation of Sentinel for file transfer monitoring. Address and resolve CFT incidents, diagnosing issues, determining severity and priority, and implementing actions to restore service efficiently. Prepare, document, and execute changes in accordance with internal procedures, collaborating with various stakeholders and clients. Verify the correct execution of change requests and, if necessary, implement robust backup plans. Participate actively in the validation of monitoring setups, procedures, and Disaster Recovery exercises. Provide essential application support outside of normal business hours as required. Create and meticulously maintain up-to-date documentation in collaboration with relevant teams. Contribute significantly to maintaining and continuously improving operational quality. Engage in regular communication and collaboration with teams from other technical fields, BPI, ITG, Helpdesk, various Business Lines, and external suppliers. Technical & Behavioral Competencies: Strong understanding of Cloud solutions (IaaS, PaaS) , including experience with Kubernetes and Docker . Proficient knowledge of CFT/XFB Gateway on both Windows and/or Linux environments. Proven technical expertise with a strong interest in production support activities. Demonstrated experience in managing incidents and problems is an added advantage. Familiarity with Axway Sentinel (Monitoring tool for File Transfer). Knowledge of Ansible Tower . Understanding of PGP (Pretty Good Privacy) . Knowledge of Python, secure transport, shell, and Perl will be an added advantage. Operational knowledge of the mainframe , including ISPF, JCL, and REXX. Good working knowledge of Linux and Windows operating systems. Expertise in problem determination, workaround resolution, root cause analysis, and major incident management.