Application Production Support Analyst

Experience Level:

Application Production Support Analyst

Responsibilities:

• Provide hands-on support for the migration of applications to cloud solutions.
• Responsible for the installation, configuration, and effective running of File Transfers using CFT and XFB Gateway.
• Oversee the installation and effective operation of Sentinel for file transfer monitoring.
• Address and resolve CFT incidents, diagnosing issues, determining severity and priority, and implementing actions to restore service efficiently.
• Prepare, document, and execute changes in accordance with internal procedures, collaborating with various stakeholders and clients.
• Verify the correct execution of change requests and, if necessary, implement robust backup plans.
• Participate actively in the validation of monitoring setups, procedures, and Disaster Recovery exercises.
• Provide essential application support outside of normal business hours as required.
• Create and meticulously maintain up-to-date documentation in collaboration with relevant teams.
• Contribute significantly to maintaining and continuously improving operational quality.
• Engage in regular communication and collaboration with teams from other technical fields, BPI, ITG, Helpdesk, various Business Lines, and external suppliers.

Technical & Behavioral Competencies:

• Strong understanding of

  Cloud solutions (IaaS, PaaS)

  , including experience with

  Kubernetes

  and

  Docker

  .
• Proficient knowledge of

  CFT/XFB Gateway

  on both Windows and/or Linux environments.
• Proven technical expertise with a strong interest in production support activities.
• Demonstrated experience in

  managing incidents and problems

  is an added advantage.
• Familiarity with

  Axway Sentinel

  (Monitoring tool for File Transfer).
• Knowledge of

  Ansible Tower

  .
• Understanding of

  PGP (Pretty Good Privacy)

  .
• Knowledge of Python, secure transport, shell, and Perl will be an added advantage.
• Operational knowledge of the

  mainframe

  , including ISPF, JCL, and REXX.
• Good working knowledge of

  Linux and Windows

  operating systems.
• Expertise in problem determination, workaround resolution, root cause analysis, and major incident management.