Application Production Support Analyst

Job Description

What are must and good to have skills? Must have: Unix/Linux Windows Shell & Python scripting Oracle SQL Nice to Have: Application production support knowledge 1.Years of exp? 5 - 8 years 2.Which CGI Office Locations are we open to? - Bangalore 3.Shift timings? Singapore/London time zone 4.Joining Timeframe. (Notice period): Immediate/ within 15 days. 5.Detailed JD below: Within Global Markets department, Position, Risk & PNL Domain covers the applications suite which are responsible for calculating Start of Day Risk/ Intraday Risk/ PNL figures for various Business Lines. We provide Production Support for these applications and ensure they are up always available and deliverables are delivered within SLA. With a Follow-the-Sun model, various team located across globe are responsible for serving users 24*7. Unix/Linux Windows Shell & Python scripting Oracle SQL Application Production Support knowledge Excellent communication skills Direct Responsibilities Provide first class support to all users of the application system in a timely and efficient manner. Liaise with the developers to communicate issues raised by the business Communicating with the global team to resolve issues. Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools. Build a working knowledge of the systems and business area in order to provide a high level of support. Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests. Track issues effectively using ITIL approved methodology incidents, changes, requests and problems. Preparing environments for releases and ensuring that the implementation and preproduction tests are carried out. The systems which team supports are classified as Tier 1 business critical which requires a very flexible approach to work as we have to support the systems as well as undertake project work. Within the broader team we support an overnight batches that performs the official endofday revaluations and scenario analysis for market risk.