Application Production Support Analyst

Hi All,

We have an opening for Application Production Support analyst for one of the leading Investment banking client in Mumbai location.

Experience : 5-7 years

Scheduler tool : Must have Control -M

Responsibilities

The job mainly consists of the following elements:

• 7/7 24/24 monitoring (by the control room) of IT-infrastructure and applicative components BNPPF
• Providing first line for all and second line support for workplace and applicative solutions
• Providing IT workplace equipment to end users (excl individual smart devices)
• We are gatekeeper of operational change management
• IT Continuity (perform DRP – Disaster Recovery Program)

Technical & Behavioral Competencies

As OPS engineer

• To ensure that all deployments are conducted on schedule, are fully deployed, implemented, and function in the operational environments.
• To help prepare the detailed runbook by identifying all stakeholders and related actions.
• To analyze all technical dependencies between the different components.
• To update the Current State Architecture document based on detailed technical design.
• To update or create all documentation for support.

As incident solver in run mode

• To find, advice and implement solutions in order to solve incidents
• To document the resolution progress and the applied solutions
• To investigate, analyze and document incident cause and solution
• To evaluate with the squad Scrum Master if an incident has to be escalated to the Incident Manager on duty (iMod)

Technical Experience:

Mandatory –

• Basic Knowledge of Wintel, Unix & Linux Environment
• Good knowledge at Control-M
• Basic Operating system: Aix, Unix, Linux, Windows Server
• Basic Database oracle / SQL
• Basic on scheduling
• MS Office XLS, Word, PPT

Preferable –

• Experience in a second line
• Some knowledge about cloud environments
• WebSphere experience
• Experience in deployment of business applications.

Specific Qualifications

• Agile environment
• Follows the Customer processes for projects, incident and change management.
• Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness.
• Motivated self-starter, process-oriented with high attention to detail
• Quick self-starter, proactive attitude.
• Good communication skills, Good analytical and synthesis skills.
• Autonomy, commitment, and perseverance.
• Ability to work in a dynamic and multicultural environment.
• Flexibility (in peak periods extra efforts may be required).
• Open minded and show flexibility in self-learning new technologies/tools.
• You are customer-minded and can translate technical issues into non-technical explanations.
• You are always conscious about the continuity of services.
• You have very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.
• Client-oriented, analytical, initiative oriented and able to work independently.
• Be flexible and ready to provide support outside of Business hours (on-call).
• Able to take additional responsibility.
• Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.
• You are flexible and ready to provide support outside of Business hours (on-call)

If anyone is interested , please share your resumes to ashwini.shetty@kiya.ai