Application Production Support Analyst

Hi All,

Urgently hiring Application production support analyst - Control M for one of our Investment Banking client in Mumbai location.

Experience range : 5-7 years

Location : Mumbai

Responsibilities

The job mainly consists of the following elements:

• 7/7 24/24 monitoring (by the control room) of IT-infrastructure and applicative components BNPPF
• Providing first line for all and second line support for workplace and applicative solutions
• Providing IT workplace equipment to end users (excl individual smart devices)
• We are gatekeeper of operational change management
• IT Continuity (perform DRP – Disaster Recovery Program)

Technical & Behavioral Competencies

As OPS engineer

• To ensure that all deployments are conducted on schedule, are fully deployed, implemented, and function in the operational environments.
• To help prepare the detailed runbook by identifying all stakeholders and related actions.
• To analyze all technical dependencies between the different components.
• To update the Current State Architecture document based on detailed technical design.
• To update or create all documentation for support.

As incident solver in run mode

• To find, advice and implement solutions in order to solve incidents
• To document the resolution progress and the applied solutions
• To investigate, analyze and document incident cause and solution
• To evaluate with the squad Scrum Master if an incident has to be escalated to the Incident Manager on duty (iMod)

Technical Experience:

Mandatory –

• Basic Knowledge of Wintel, Unix & Linux Environment
• Good knowledge at Control-M
• Basic Operating system: Aix, Unix, Linux, Windows Server
• Basic Database oracle / SQL
• Basic on scheduling
• MS Office XLS, Word, PPT

Preferable –

• Experience in a second line
• Some knowledge about cloud environments
• WebSphere experience
• Experience in deployment of business applications.

If anyone is interested , please share your resumes to ashwini.shetty@kiya.ai