Application Management Specialist

NTT DATA, Inc.

5 - 8 years

5 - 9 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

configuring confluence api integration system architecture jira tcp python information technology ip atlassian svn javascript technical support java git application management script runner kanban jenkins scrum troubleshooting html

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities:

Setting up new users and giving them access to our Launchs customer delivery applications in collaboration with other org admins.
Evaluate and manage the usage of Atlassian add-ons to meet team and business needs.
Thorough understanding of software tools, such as Jira, Confluence, Miro, etc architecture to be able to troubleshoot, isolate and solve user incidents.
Collaboration with vendors, NTTD security and IT teams during integration and migration activities.
Lead the troubleshooting of issues and outages, applying a broad knowledge of application programming and design to analyze and isolate issues.
In-depth Knowledge of systems mgmt., monitoring Tools, ITIL process, Integrations with different tools & scripting.
Provide technical support as requested, for internal and external customers primarily for Launchs customer delivery applications.
Conduct training for employees and new hires on Launchs tools and briefing the team on new functionalities.
Interact with internal and external stakeholders independently during transitions and project driven activities.
Undertake individual assignments or strategic projects as part of a larger team analyzing customer requirements, gathering, and analyzing data and recommending solutions.
Apply OS patches and upgrades on a needed basis as directed by NTTD infosec, Okta or IT teams.

Qualifications

5-8 years experience administrating and configuring software products / tools.
Strong knowledge and familiarity with JQL.
Strong verbal and written communication skills.
Working knowledge of different software development methodologies such as Scrum, Kanban, etc.
Hands on experience in administering and configuring enterprise monitoring tools at an L3 level.
Thorough understanding of API integrations.
Knowledgeable TCP/IP architecture and communications hardware.
In depth knowledge of systems architecture, internal processes, and interdependencies.
Experience directly integrating Atlassian products with other systems is preferable.
Knowledge of script runner is a plus.
Undergraduate/bachelors degree in information technology or computer science.

Additional Requirements:

Profession certification

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