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Application Lead

Application Lead

TIGI HR

7 years

0 Lacs

india

Posted:8 hours ago| Platform:

Apply

Skills Required

optimization messaging twilio compliance security transitions governance communication audit escalation dkim dmarc mdm documentation management

Work Mode

On-site

Job Type

Full Time

Job Description

Position: EMS Application Admin Lead

We are seeking an experienced professional to lead the administration and optimization of enterprise messaging platforms and internal broadcast tools. This role involves managing Google Workspace, Microsoft 365, Staffbase, Twilio, and SendGrid, ensuring compliance, security, and operational excellence. The ideal candidate will oversee tool transitions, enforce policies, and coordinate with vendors and internal IT for seamless delivery.

Key Responsibilities:

Administer Gmail/Outlook configurations, directories, and security policies.
Oversee Staffbase workflows, governance, and integrations.
Manage SendGrid/Twilio-based communication systems.
Ensure compliance, audit readiness, and documentation.
Develop SOPs, escalation matrices, and runbooks.
Lead incident resolution and RCA documentation.

Qualifications:

7+ years administering Google Workspace & M365.
Strong expertise in security, SPF/DKIM/DMARC, and MDM controls.
Hands-on with Staffbase, Twilio, and SendGrid APIs.
Knowledge of compliance standards (SOC2, ISO, ITGC).
Excellent documentation and vendor management skills.

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Application Lead