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Application Lead

Application Lead

Accenture

5 - 8 years

10 - 14 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

service management servicenow it service management servicenow itsm incident management oracle cmdb problem management service level management change management javascript service request management sql itil certified application support unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role :Application Lead

Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills :ServiceNow IT Service Management

Good to have skills :NA
Minimum 12 year(s) of experience is required

Educational Qualification :15 years full time education
JD for L7 ServiceNow Architect / SME Role Summary:As an ServiceNow SME & Architect, you will lead the effort to design, build, and configure and implement, acting as the primary point of contact. Your typical day will involve collaborating with client & various stake holders to understand the enhancement / additional configurations in ServiceNow majorly in ITSM Module. You will also engage in problem solving, issue fix, managing the requirement backlog & its prioritization by a greater engagement conversation with client lead while ensuring adherence to best practices. You are expected to suggest the best-in-class changes based on your learnings and experiences, propose any architectural changes if required. You are expected to build multiple business and operations relevant performance analytics dashboards.
Roles & Responsibilities:

Expected to be an ServiceNow SME majorly in ITSM Module

Collaborate and manage the team to perform

Understand the ITSM configuration changes, new enhancements, additional features – Apply experience & knowledge and meet the timelines as agreed

Responsible for team decisions

Expected to provide solutions to Open issues

Facilitate training and knowledge sharing sessions to enhance team capabilities.

Monitor project progress and implement necessary adjustments to meet deadlines

This Role expects a 2nd shift coverage of support until 11.30 PM IST
Professional & Technical Skills:

Must Have Skills:

Overall 12+ years of relevant ServiceNow implementation experience and 6-7 years of hands-on experience in ITSM Module configurations & implementation

Strong understanding of ServiceNow Architecture and modules

Experience with integration of ServiceNow with other platforms and tools.

Ability to troubleshoot and resolve application issues effectively.

Familiarity with IT service management processes and best industry practices.
Additional Information- The candidate should have minimum 12 years of experience in ServiceNow.

15 years full time education is required - Good to have ServiceNow certification
Qualification 15 years full time education

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Application Lead