Application Developer

AVASO Technology Solutions

3 years

0 Lacs

Mohali district India

Posted:1 day ago| Platform:

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Skills Required

developer support service troubleshooting rest development customization resolve servicenow documentation software network technology networking api scripting itil communication certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:

Department:

Job Summary:

Application developer

Key Responsibilities:

Log, track, and resolve incidents and service requests using
ServiceNow
.
Develop and customize ServiceNow applications using
JavaScript
and
Rest API
and related technologies.
Assist in maintaining IT documentation, knowledge base, and standard operating procedures.
Escalate unresolved issues to appropriate internal teams or vendors.
Ensure timely resolution and follow-up on all support tickets.
Participate in IT projects and contribute to process improvements.
Provide first-level technical support to end-users via phone, email, or ticketing system.
Troubleshoot hardware, software, and network-related issues.

Required Skills & Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field.
1–3 years of experience in IT support/helpdesk roles.
Strong knowledge of
basic IT troubleshooting
(Windows, networking, printers, etc.).
Hands-on experience with
JavaScript
and Rest API for scripting and automation.
Experience in
ServiceNow development
(forms, workflows, business rules, client scripts) would be preferable
Familiarity with ITIL processes is a plus.
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.

Preferred Certifications (Optional):

ServiceNow Certified System Administrator
ITIL Foundation Certification
CompTIA A+ or similar

Work Environment:

On-site (based on company policy)
Rotational shifts may be required

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