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Application Customer Support Professional

Application Customer Support Professional

Trimble

1 - 2 years

0 Lacs

chennai

Posted:7 hours ago| Platform:

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Skills Required

application support erp sap analytical customer support oracle information technology internship technical support sql

Work Mode

Work from Office

Job Type

Internship

Job Description

We are looking for a proactive and analytical Application Support Engineer to join our growing IT support team
The ideal candidate will provide first-level technical support for ERP users, troubleshoot system issues, and ensure business continuity by maintaining seamless ERP operations This role requires strong communication and problem-solving skills, along with a good foundation in SQL and cloud technologies (preferably Azure)

Key Responsibilities:

Respond to user queries related to the ERP system and provide timely resolution

Diagnose, troubleshoot, and escalate ERP-related issues effectively
Perform root cause analysis and ensure long-term solutions for recurring issues

Write and execute basic SQL queries to investigate and resolve data-related issues
Collaborate with internal teams, vendors, and external partners to resolve support tickets

Communicate effectively with end-users, customers, and stakeholders to understand issues and convey solutions
Document common issues, fixes, and standard operating procedures for internal knowledge base

Support system testing, upgrades, and patches as required
Help monitor system performance and user feedback to improve ERP operations

Assist with cloud-based ERP integrations and understand Azure-based service configurations

Required Skills & Qualifications:

1 to 2 years relevant working experience of SQL ability to write and debug basic queries
Basic understanding of cloud technologies , with a preference for Microsoft Azure
Critical thinking and analytical problem-solving capabilities
Solid troubleshooting skills with a methodical approach to issue resolution

Excellent verbal and written communication skills
Proven ability to manage stakeholders and customers with professionalism and empathy

Capable of working under stressful or high-pressure environments while maintaining quality service

Preferred Qualifications:

bachelors degree in Computer Science, Information Technology, or a related field
Internship or coursework related to ERP systems (e
g , SAP, Oracle, Dynamics, Salesforce)

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Software Development

Westminster CO

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Application Customer Support Professional