Application Assistant (female)

Duties and Responsibilities

1. Application Handling

• Assist students in completing college/university applications accurately.
• Collect, verify, and upload required documents (passport, transcripts, SOP, LOR, financials, etc.).
• Ensure all applications meet university guidelines and deadlines.
• Track application progress and update students on status changes.

2. Student Support

• Guide students through the entire application process, from course selection to submission.
• Clarify doubts regarding eligibility, documentation, requirements, and timelines.
• Provide reminders for pending tasks or missing information.

3. Documentation Management

• Maintain organized records of student files and uploaded documents.
• Review documents for accuracy and completeness before submission.
• Communicate with students to request corrections or additional documents.

4. Coordination & Communication

• Coordinate with counsellors, admissions teams, and university partners for application updates.
• Send timely email communications regarding application status, offers, rejections, and next steps.
• Schedule appointments or follow-ups when needed.

5. Portal & System Management

• Update CRM or application management systems (e.g., university portals, internal MIS).
• Upload documents, track offers, manage deadlines, and maintain accurate data entries.
• Monitor portals for new notifications and take necessary action.

6. Quality & Compliance

• Double-check application details for errors before submission.
• Ensure compliance with university requirements and internal office standards.
• Maintain confidentiality of student data.

7. Offer & Visa Preparation Support

• Assist with basic steps following offers (acceptance, tuition deposit, document upload).
• Guide students on initial visa documentation requirements (if part of the role).
• Coordinate with the visa team for smooth transition.

8. Reporting & Follow-up

• Prepare daily/weekly reports on application status and submitted files.
• Follow up with students for pending actions regularly.

9. Customer Service

• Deliver professional and polite support to all students.
• Respond to emails and queries promptly.

10. Additional Responsibilities

• Participate in training sessions to stay updated on university requirements.
• Support team members during peak intake seasons.
• Perform other tasks assigned by the Application Head/Manager.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Experience:

• total work: 1 year (Required)

Work Location: In person