APIGEE Support Specialist

Your role at Viraaj HR Solutions will involve: - Providing 24/7 support for APIGEE platform issues - Monitoring and troubleshooting API performance metrics - Collaborating with cross-functional teams to resolve technical problems - Ensuring adherence to service level agreements (SLAs) - Documenting support processes and technical issues - Assisting in the deployment of new API features - Enhancing APIGEE platform's functionality and performance - Providing technical analysis to diagnose problems effectively - Conducting regular system health checks and audits - Maintaining excellent customer service presence - Communicating effectively - Managing incidents and request tickets in a timely manner - Working closely with developers to troubleshoot integration challenges - Staying updated with APIGEE and industry best practices - Assisting in training team members on APIGEE functionalities - Participating in the development of documentation and user guides - Working towards improving customer satisfaction levels in support queries Qualifications: - Bachelor's degree in Computer Science or related field - Proven experience in APIGEE support or similar roles - Strong understanding of API management and development - Experience with 24/7 customer support environments - Familiarity with incident management systems - Excellent problem-solving abilities with technical skills - Ability to work effectively in high-pressure situations - Strong oral and written communication skills - Ability to work collaboratively in a team-oriented environment - Strong attention to detail and organizational skills - Ability to learn new technologies quickly - Experience in performance tuning and monitoring tools - Knowledge of cloud technologies and environments - Familiarity with Agile methodologies - Certifications in APIGEE or cloud services are a plus - Willingness to take on challenges and drive solutions You will have the opportunity to work with a dedicated team at Viraaj HR Solutions, committed to providing innovative and efficient staffing solutions for businesses. The company values integrity, commitment, and excellence in service, fostering a culture that prioritizes mutual growth and long-term relationships.,