Analyst_API Integration

About the Team

The team focuses on Provide the customer the most compelling Direct To Customer experience in home improvement by developing and maintaining a strong seller network and supplier partnership within the Digital Commerce space.

I.

executing direction from leadership, delivering results that align with strategic objectives, communicating critical information to other teams, managing vendor relationships, developing processes that align to organizational goals, specific technical skills required for managing a process.

The Analyst, Marketplace Integrations is responsible for consulting and guiding new sellers and items onto Lowes.com providing them with integration options and best practices to efficiently synchronize their product catalogs, inventory, order management and accounting systems. The associate will have to maintain the seller relationship through the business lifecycle, ensuring smooth flow of data connections and triaging issues that arise.

The ideal candidate has served in a client-facing role with experience in seller or item onboarding, combined with a technical acumen to guide sellers with their API connections or other integration methods. He/She should have an understanding of the digital business or merchanding operations and home improvement. This role will partner across digital and tech, enable a clear process to get our sellers onto the site and continuously improve the process to reduce cycle time and increase seller satisfaction.

II.

Core Responsibilities:

Key Responsibilities:

• Provide onboarding support to welcome sellers onto lowes.com, shepherding them through all set-up steps/activities on DSCO/Rithum/Mirakl and other seller platforms as necessary.
• Support leadership/Senior associates on the marketplace set-up and integration options (e.g. API, EDI, FTP, etc.) for sellers. Assist as secondary subject matter expert on the different platforms, connections and configurations, including the downstream effects of configuration choices
• Troubleshoot seller technical issues in partnership with the Lowes tech team to ensure a smooth onboarding experience for sellers using various API tools such as Postman, Insomnia.
• Support tasks around translating business requirements into technical specifications, defining integration requirements via API, EDI, or FTP, and ensuring compliance with established processes.
• Own tasks around API docs, interpret HTTP errors, handle rate limits & pagination, API authentication (OAuth, API keys), FTP or other bulk transfers.
• Execute plans, partnering with the business teams to translate business plans into tactical action items. Partners with cross-functional business and technology teams to identify and manage interdependencies. Manages risks, issues, decisions and scope changes.
• Ensure all the appropriate seller information/ item attributes are captured, verified and uploaded to ensure sellers and products are listed and meet the necessary guardrails, aligned to Lowe’s data quality guidelines
• Execute process/tasks assigned ensuring expected timelines are met to complete successful onboarding of seller and items without escalations owning individual operational KPIs.
• Support leadership to conceptualise, design, develop and execute processes for the Seller and Item onboarding activities.
• Support managers/leadership in developing and maintaing SOP documents, review and refine processes for optimal efficiency.
• Builds and manages relationships with diverse project stakeholders on business and tech/agile teams by communicating goals, inputs needed, outputs expected, and questions/feedback to ensure that all parties are informed and working to achieve business outcomes.
• Meet or exceed key results (financial, operational and customer) related to digital third-party sellers through collaborative improvement
• Keeps leadership informed of progress, escalates for support as necessary

III.

• Min 2+ Years relevant experience in online/retail merchandising, digital business, operations

IV.

Required Minimum Qualifications

List the education, certification, and work experience for an incumbent in the job. Enter the Minimum Qualifications and Preferred Qualifications as directed, and delete the areas not used.

List the education, certification, work experience and skills required to minimally qualify an individual for the job.

• Bachelors Degree Business Administration, Marketing, Operations, Data Analytics, or related field

V.

Primary Skills (must have)

• Experience with retail, digital or marketplace domain APIs.
• Familiarity with Postman, Insomnia, including API key setup or retrieval, downloading and installing API libraries and editing parameters or body data.
• Understanding of REST, GraphQL, Webhooks, JSON.
• Proficiency in technical debugging, root cause analysis and problem solving approaches
• Excellent written and verbal communication skills, including the ability to converse with US based sellers via email, phone, teams calls
• Experience working with SQL and Excel and other data/reporting tools.

Secondary Skills (desired)

• Familiarity with API Gateways
• Experience with e-commerce APIs (Amazon, Shopify, Walmart etc.)
• Experience with ticketing/volume management tools
• Highly Detail-oriented with strong operational mindset
• Account management, client serving or consulting experience
• Experience with data analysis and providing insights about the data
• Experience with third party marketplace systems such as DSCO/Rithum/Mirakl etc.
• Experience / familiarity with Adobe Analytics, Power BI, Tableau, Superset, or other analytics platforms

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe’s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act’s privacy provisions.