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Analyst

Analyst

Wipro

1 - 3 years

3 - 7 Lacs

pune

Posted:19 hours ago| Platform:

Apply

Skills Required

compliance communicate mortgage customer service legal troubleshooting call logs analytical skills commercial real estate

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

Hiring a Commercial Real Estate Lending Analyst to support UK based Banks CRE Lending team. The analyst will be responsible for assessing commercial mortgage applications, preparing credit documentation, and ensuring compliance with UK based banks lending policies and standards. This role requires strong analytical skills, attention to detail, and the ability to work effectively across geographies and time zones.

Key Responsibilities:

Apply a detailed understanding of
AAF Lending Policy, Standards, and Lending Criteria
to assess loan applications.
Evaluate
commercial mortgage products
for eligibility and suitability based on customer profiles and property types.
Use
front-end systems
to submit and track CRE applications through to credit approval.
Prepare
credit papers
for submission to UK baseds Credit team, ensuring clarity and completeness.
Attend
ad hoc meetings
as required by the UK team.
Perform
additional tasks
as assigned to support the CRE Lending function.

Support process by managing transactions as per required quality standards
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAs defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteous and professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming call and email using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with product features, changes and updates
- Enroll in product specific and any other trainings per client requirements/recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self learning opportunities and maintaining personal networks

Mandatory Skills: Mortgage(Originations) .

Experience: 1-3 Years .

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Analyst