Analyst - Voice - WRHS

Analyst Level Role | Mumbai & Gurgaon

Are you someone who is fluent in two regional languages like Tamil & Telugu or Gujarati & Marathi? Or do you speak one language like Odiya or Kannada fluently?

We at KPMG are looking for dynamic and multilingual professionals with a call center/customer service background to join our team immediately.

Role: Analyst

Location: Gurgaon & Mumbai

80% of the role involves handling calls in regional languages and documenting reports.

Requirement:

Must be fluent in English + Hindi + 1-2 regional languages

• Must be a graduate from a recognized university

• Excellent verbal and written communication skills

• Willingness to work in rotational shifts.

• Experience: 0-6 months in call center or customer support preferred.

• Immediate joiners preferred.

Forensic-WRHS (Whistle-blowing and Reporting Helpline Solution) helps clients in establishing and managing a secure, efficient and impartial reporting channel for their employees as well as third parties to report any suspected malpractices or fraudulent activities. We offer 5 reporting channels to the clients (Phone, email, web portal, chatbot and post box). The team addressing those whistle-blower complaints, prepare a formal report in English language and share with the quality evaluator.

Preferred candidate profile

1. We are looking for Analyst level position for * Mumbai , Gurugram Location.

2. Graduate from a recognized university

3. Regional language proficiency - Read, write and speak (Candidate should ideally be fluent in two regional languages apart from English and Hindi)

4. English communication (written and spoken) should be excellent

call center experience

6. Candidate has to be flexible to work in shifts (08:00AM to 04:00PM or 02:00PM to 11:00PM or 11:00PM to 08:00AM)

BA / B.com / B.Sc. / BAF / BMS / BBA / MA / M.Com / M.Sc / BCA

Note - Dont Apply if pursuing MBA or B.Tech or M.Tech