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AMERICAN EXPRESS
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Analyst-Risk Management

Analyst-Risk Management

AMERICAN EXPRESS

4 - 5 years

18 - 20 Lacs

Gurugram

Posted:2 days ago| Platform:

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Skills Required

Business process Automation Coding Process improvement Relationship building MS Office Risk management Business intelligence Operations SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description:

Global Services (GS) brings together the company s external and internal servicing functions.

SABE

Sales and Business Enablement (SABE) is an internal servicing team within GSG providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights and forward-looking actions to help drive business performance. In addition to the reporting and insights, the team is also responsible for Sales Incentive Processing for GMNS sales colleagues.

Responsibilities:

The position provides a unique opportunity for an individual to build his skill across reporting, incentives, and platform management. Specifically, the position will be responsible for development & ongoing delivery of Performance Reporting & Insights Suite, Sales Incentive Processing, and management of incentive platform for Merchant Acquisition within Global Merchant & Network Services. This role places a focus on ability to think analytically and rationally, to synthesize complex data & deliver reporting, incentive calculation for sales colleagues in GMNS business and managing incentive and reporting platform.

Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance
Ensure strict adherence of control and compliance and related policies
Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
Understand complex operational systems and business intelligence tools, sales
Platforms for developing efficient, insightful products and offerings for customers
Look for efficiencies through automation
Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.
Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights
Good communication skills and ability to work with stakeholders across different geographical locations

Critical Factors to Success (Outcome Driven):

Business Outcomes:

Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win
Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities
Ability to interpret insights to derive strong requirements and prioritization based on data.
Strong people relationship building, management and influencing skills
Exceptional verbal, written, and interpersonal communication skills
Engage with key stakeholders to drive initiatives to enhance sales experience.
Automate and standardize reporting processes

Leadership Outcomes:

Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with a digital mindset and deliver the world s best customer experiences every day

Minimum Qualifications

Past Experience

4 5 years of overall experience in reporting, data research, analysis, visualization tools and operations role involving efficiency gain examples across business units

Academic Background:

Bachelors in Engineering, Economics. Statistics, commerce or related fields is strongly desired

Functional

Understanding of sales business process
Exposure to new BI tools with strong coding knowledge
Analytics & reporting domain experience

Technical

Analytics & Insights & Targeting
Strong Python, SQL, Knowledge of Cloud platforms
Basic Statistical Knowledge: Hive/ML techniques
Advanced data manipulation & automation skills
Data visualization

Preferred:

Data Analytics, Automation experience

Platforms

Big Data Platforms: Cornerstone and Lumi
Visualization Platforms: Tableau, Power BI
Advanced MS Office Suites (Word, Excel, Powerpoint, Access)
Amex Platform Knowledge: CS/ CODL/ LUMI

Behavioral

Enterprise Leadership Behaviors

Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

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New York NY

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Analyst-Risk Management