Analyst - Policy Servicing - GO/JC/742/2025

Supervise daily operations of individual and group policy servicing teams.Allocate tasks and monitor performance to ensure SLA adherence.Resolve escalated servicing issues and customer complaintsEnsure team compliance with Hong Kong Insurance Authority regulations.Conduct regular team meetings and performance reviewsCoordinate with underwriting, claims, and customer service departments.Implement process improvements and automation initiatives.Train and mentor team members on policy servicing procedures.Review and approve complex policy transactions and endorsements.Prepare operational reports for management review.Ensure data accuracy and integrity across servicing platforms.Support regulatory audits and internal compliance checks.

Skills Required

RoleAnalyst - Policy ServicingIndustry TypeITES/BPO/KPOFunctional AreaITES/BPO/Customer ServiceRequired EducationEmployment TypeFull Time, PermanentKey Skills

• POLICYSERVICING
  

Other Information
Job CodeGO/JC/742/2025Recruiter NameGayathri B