Analyst, Lobby Reception

Step into a leadership role where hospitality meets professionalism. As the Lobby Reception Specialist (Lead), you will oversee the daily operations of our Lobby Reception and Conference Center, ensuring every guest and employee enjoys a seamless, welcoming experience.

Job Summary

As the Lobby Reception Specialist (Lead) within the Lobby Reception team, you will oversee the day-to-day operations, providing training and support to the team. You play a crucial role in managing guest services across the Lobby Reception and Conference Center, ensuring a seamless and welcoming experience for all.

Job responsibilities

• Coordinate employee/visitor needs prior to arrival and communicate changes to the team.
• Welcome and register guests in accordance with building/security procedures.
• Act as a 'Culture Carrier' per Global Amenity Services brand standards.
• Build relationships with colleagues, meeting planners, and building personnel.
• Provide on-the-spot feedback for customer complaints and handle escalations.
• Stay informed about building events and meetings in Amenity spaces.
• Ensure accurate and up-to-date information in the visitor registration system.
• Adhere to operational standards for guests and employees.
• Be the first point of contact for general inquiries via telephone and email.
• Maintain a clean and clutter-free reception area.
• Provide weekly/monthly reports, MIS, and guest history.

Required qualifications, capabilities, and skills

• 3+ years’ experience in a high-end reception or management role.
• Neat appearance and ability to present a polished image.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications (Word, Excel, Outlook); knowledge of EMS booking system
• Hands-on experience with office equipment (fax machines, printers).
• Good time management skills.
• Experience with administrative and clerical procedures.
• Ability to contribute positively as part of a team.
• Willingness to work flexible shifts covering Lobby Reception hours and locations.

Preferred qualifications, capabilities, and skills

• Competency in Microsoft applications (Word, Excel, Outlook); knowledge of EMS booking system
• Ability to contribute positively as part of a team.