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Diageo
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Analyst L6

Analyst L6

Diageo

4 - 7 years

0 Lacs

gurgaon haryana india

Posted:1 week ago| Platform:

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Skills Required

resolve ssh controls management service accounting query escalation sap communication processing reconciliation

Work Mode

On-site

Job Type

Contractual

Job Description

Ensure timely and accurate resolution are provided to requestors that log cases with SSH.
Assist and help vendors/Diageo employees resolve queries.
Ensure Quality and accuracy of all responses are of the highest order.
Follow up on cases that are pending and require resolution.
Coordinate among various teams to ensure resolution is provided in a timely manner.
Take complete ownership of cases and ensure KPI’s are met.
Ensure all other critical queries are monitored and responded to without delay.
Ensure all the relevant SSH controls are operated and adhered to in their area of work.
Maintaining and enriching the knowledge base, creating an active repository of case management resolutions

Qualifications

University graduate, BCom, BBA, BBM

Experience

4 to 7 years’ experience in a Service desk role in accounting/STP/PTP department of a large, reputable commercial organisation
Fluent in Spoken and written English
Query and issues resolution/management
Queue Management
Escalation Management
Customer care and team player
Conversant with Purchase to Pay SAP application

Essential Skills:

Excellent Communication skills – Business Communication and Email Etiquette’s (Reading and Written)
Customer Centric Behaviour/Customer Focused & Driven
Strong Service Desk Experience
Good understanding of AP process
Understand Invoice processing and Vendor reconciliation process.
Understanding of accounting
Team Player and Ability to think differently.
Email queue management

Qualifications

University graduate, BCom, BBA, BBM

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