Analyst - L3

3 - 5 years

5 - 9 Lacs

Posted:9 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Summary:

  • The Analyst L3 is responsible for advanced incident resolution, root cause analysis, and providing technical leadership for escalated IT issues
  • The role ensures system stability, process improvement, and adherence to SLA standards

Key Responsibilities:

  • Handle high-priority incidents and perform deep-dive analysis to identify root causes
  • Support L1/L2 teams with technical escalation and troubleshooting
  • Monitor system performance and recommend optimization improvements
  • Coordinate with vendors and internal teams for resolution of complex technical problems
  • Develop standard operating procedures and maintain documentation
  • Participate in audits, compliance, and continuous improvement activities

Mandatory Skills: Industry 4.0 .

Experience: 3-5 Years .

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Information Technology & Services

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