Analyst - IT Service desk

Join Our Team as an Analyst - IT & Solutions - Service Desk

At SoftwareOne, we offer an exceptionally outstanding opportunity to work in a dynamic and forward-thinking environment. As an Analyst in our IT & Solutions Service Desk, you will play a crucial role in ensuring the flawless operation and support of our IT services. Your work will help us maintain our world-class standards and drive innovation within our teams.

As an Analyst - IT & Solutions - Service Desk, your responsibilities will include:

• Register and resolve all IT related 1st level/2nd level incidents and requests.
• NOC Monitoring. 
• Windows Imaging/Reimaging Task (Intune/MEM).
• User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc.
• Collection and documentation of best-practice/processes and other technical processes.
• Escalation of unresolved or out of team scope tickets to the next level support.
• Ensuring end user happiness by providing best in-class customer services.

Job Requirements

Skillset &Qualification:

Should have minimum 3 years of proven experience in 1st & 2nd level support.

We are looking for ambitious and driven individuals who have a proven track record in IT support. Ideal candidates will possess:

• A Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
• Strong problem-solving skills and the ability to think on your feet.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to work effectively in a collaborative team environment.
• Experience with service desk software and remote support tools.
• A solid grasp of IT infrastructure, including networks, servers, and databases.

Company description

What we offer

• A truly global working environment with a strong focus on diversity and inclusion that allows you to work with people of different cultures from all around the world.
• An excellent work-life balance, including flexible working times and remote working options wherever possible.
• An outstanding SoftwareOne working culture where we celebrate our success by “Work Hard & Party Harder” which includes company parties, social events and team gatherings.
• Focus on people development with an extensive internal Learning Platform, including webinars, trainings, live learning, audiobooks, certification preparation, and more.
• Corporate benefits such as shopping discounts, company pension plan, employee share purchase program, etc. as per local country policies and guidelines.